Resident FAQ

The security deposit is due on your move in date/lease start date. There are no additional funds due in regard to the move in costs due until the lease start date. Tenants can pay any funds beforehand, but they are not due until that date.

Payments can be submitted by paying either online or to our office. Tenants are able to pay with their card number or by their bank account online. Tenant’s can also submit payment to our office by either check, cashier’s check, or money order. There will be a convenience fee added to the payment online if paying with a card number, but there are no fees associated when paying online with the bank account number and routing number for your bank.

Rent is due on the 1st of each month. Tenants can pay up until the 5th without the payment being late. 

Late fees begin adding on the 6th of each month. The late fee is $100 which is added on the 6th. If payment is not received by the 7th, then there will be an additional $35 posting fee added to the account for posting a 14 Day Pay Notice on the door of the unit.

We require all tenants to have insurance. We recommend any tenant to have their own renter’s insurance. If the tenant(s) do not provide proof of their own renter’s insurance for the property, then 360 Property Management will charge the tenant $9.50 per month for the liability to owner insurance. The liability to owner insurance only covers the owner’s property and does not cover any of the tenant’s property.

The utilities paid by the tenant will be listed in the lease agreement as well as in the move in packet. Each property is different, and we recommend referring to the specific unit’s lease agreement and the move in packet. We do not provide internet services in any of our rentals, but most of our rentals have the internet capability to begin their own private service.

Please submit maintenance requests online at our website at 360pm.us. Feel free to call our office to speak to one of our maintenance coordinators in regard to the tenant’s concerns. Tenants can also email our customer service at info@360pm.us or email our maintenance team directly at maintenance@360pm.us. If there is a maintenance emergency after hours, then the tenant needs to call 360-818-9336. 

If the lock out is during business hours, then the lock smith will charge $65 to let the tenant(s) in the unit. If the lock out is outside of business hours, then the lock smith will charge $85 for an emergency maintenance response for the lock out. If the lock out is during business hours, then they can also check out a key from the 360 Property Management office instead. If an employee is available to let the tenant(s) in during business hours, then the office would charge $25 to let the tenant(s) in the unit with a spare key from our office.

Our employees are working Monday - Friday 9 am - 5pm. Our office is open Monday - Friday 10 am - 4 pm.

If the unit is a single-family home, then the tenant(s) are responsible for lawn care unless it is determined otherwise in the lease agreement. If the unit is an apartment, then the tenant is not responsible for lawn care/maintenance, unless it is otherwise stated in the lease agreement. We recommend to always refer to the lease for specific guidelines on the specific property.

None of our rentals are smoke friendly. There is no smoking or vaping of any kind permitted inside the unit. Any smoking needs to be at least 25 feet away from the building.

Guests are permitted in a unit for up to 14 days out of the year. If a guest will be residing in the rental for more than 14 days, then that person would need to apply to be an authorized guest in the home.

If a tenant would like to make alterations, then the tenant would need to submit the request to our office. The tenant should revert to their lease which lists what a tenant can and cannot do without further permission. Any alterations should be requested to the landlord beforehand.

Yes, tenants need to keep the unit clean and tidy. We inspect the units routinely every 6 months and at the first 3 months of tenancy to make sure the tenants are keeping the unit clean and are not violating any compliance concerns.

All grills must be at least 10 feet away from the building when in use.

If a tenant moves out before fulfilling the lease agreement, then the tenant(s) would remain financially responsible until the end of their lease or until a new tenant placement. If the unit is rented out while the tenants are still in their lease agreement time frame, then the tenant’s responsibility of rent would end when the new tenant moves in, but the tenant(s) that broke their lease will be charged for a $150 lease breaking fee.

Yes, we follow the Servicemember Civil Relief Act which permits tenant(s) to be released from a lease agreement with their PCS/Deployment Orders. The orders would need to be turned in to 360 Property Management by 7 days of receiving the orders. The tenant(s) would additionally need to fill out the Notice to Vacate form as well. 

If there is more than 1 tenant on the lease and 1 of those tenants wants to move out and be removed from the lease agreement, then the remaining tenant needs to provide proof of income to meet the income qualifications of 3x the rent amount in gross monthly income. All persons on the lease need to complete the Lease Removal Form as well. There needs to be at least 1 original lease holder remaining on the lease. If there are more than 1 change to the lease agreement, then this would require the owner’s approval before any changes are made.

If a tenant plans to move out and has already fulfilled their lease agreement, then they are still required to give the office 20 days’ notice prior to the end of the rental period, so if the tenant wants to move out 10/31/2020, then the Notice to Vacate form needs to be turned in by 10/11/2020. If a tenant plans to move out 11/10/2020, then the notice needs to be turned in by 10/11/2020.

DOWNLOAD NOTICE TO VACATE FORM

The tenant(s) should revert to their lease in determining what the tenant(s) are responsible for in regard to what cleaning needs to be done upon move out. The move out and cleaning instructions are attached to the Notice to Vacate form and will be determined by the specific property. For example, if the unit does not have a chimney/fireplace/furnace, then that specific cleaning would not need to be performed upon move out since it is not applicable. If there was an animal/pet in the unit then the tenant(s) are required to have a professional flea treatment done and the tenant(s) need to provide this receipt to the office along with the keys on their move out date. If any tenant has questions on what specific cleaning should be done for a specific property, then the tenant(s) should call or email our office for more details.

DOWNLOAD MOVE OUT INSTRUCTIONS

No, tenants cannot clean the carpets themselves instead of hiring a professional carpet cleaner. We require the carpets, if any, to be professionally cleaned by a licensed and bonded vendor in between each tenant. The receipt for the professional carpet cleaning should be turned in with the keys upon move out.

Our office is required to send the deposit disposition to the past tenants via postal mail within 21 days of receiving the keys to our office for the move out per the stat landlord/tenant law. The office will send the remaining the deposit or send the amount owed information with a detailed list of any deductions along with invoices and receipts with the disposition.